How much does it cost to ship?
We offer free expedited shipping on orders over $100* with Canada Post. Rates include picking, packing, and delivery to your door.
In Store Pick Up
In store pick up option is also available. Select your desired store location at checkout.
We Ship Free Over $100.00
Shipping fees are determined by the merchandise total of your order Pretax Total:
$0.00 to $99.99 = $14.00 Flat Rate
Over $100 and up Expedited Shipping = FREE
We do have Shipping Surcharges - based on their size and/or weight, certain items may incur a shipping surcharge (e.g. dinnerware/cookware sets, etc). Shipping surcharges are shown during the checkout and will be added to the total shipping cost for your order.
- BC - AB = $14
- MB - ON - SK = 16
- NL - NB - QC - NWT = $18
- NS - PEI = $22
- YT - NU =$80.00
Cookware sets & heavy cookware:
- BC - AB - MB - ON - SK - NL= $20
- NB - QC - NWT - NS - PEI = $25
- YT - NU =$80
Would you like it shipped faster?
For faster delivery of most items, you can upgrade your shipping, for an additional fee, to Expres Post or Priority.To upgrade your shipping, make your selection on the shipping pages during checkout:
- XPRESS & PRIORITY
- XPRESS $35 surcharge (+ Expedited shipping rate**)
- PRIORITY $65 surcharge (+ Expedited shipping rate**)
** Orders shipping to P.O. Boxes, NU, NT, YT and rural postal codes can be shipped only via Expedited Shipping.
* Note about Rural postal codes: The definition for 'Rural' is any postal code ending in "O".
Cook Culture will not be responsible for delivery delays due to unforeseen circumstances beyond our reasonable control, such as delays due to severe weather, natural disasters or strikes.
Gift Card Delivery
Our gift cards are shipped free of charge within Canada via Canada Post regular mail.
International Online Orders
We do not ship online orders outside of Canada.
Damage claims must be made within 3 days of receipt of delivery by emailing email@example.com. Goods must be returned in original packaging.
Please visit our Return Policy for common questions.