Gift Registry FAQ
Your Cook Culture’s Gift Registry is a complete and easy to manage online solution located on our website at www.cookculture.com/registry.
Our team at Cook Culture make having a gift registry fun and easy for you and your guests.
Managing your registry is easy with your online account, allowing you to easily add items to your registry and update your personal information. Buying items from your registry is as simple as finding your registry and shopping on our online store.
We at Cook Culture want to ensure that our products and services contribute to making enjoyable memories and fun in the kitchen for you, now and in the years to come. We look forward to serving your needs.
Below are some of our frequently asked questions to help you understand how it all works.
How do I add items to my Gift Registry?
- Login to your account here
- Now, search for the items you wish to add to your registry and simply click ‘Add to Registry’. The items will be automatically added to your registry.
If it is more convenient, you can also visit us in-store where our Cook Culture team can help you choose items for your registry, and have information and products updated by one of our registry consultants.
How do my guests buy gifts on my Gift Registry?
Your guests may shop at either of our four stores or online.
When shopping at one of our four stores your guests simply provide your name and our Cook Culture team will do the rest to help your guests choose the right gift for you on your gift registry.
Shopping online for your gift registry is easy and can be done from anywhere. Your guests simply find and select your gift registry at www.cookculture.com/registry. Once your guest is on your Gift Registry’s public page, their cart is automatically tagged with that registry's ID for whatever they purchase in our online store.
When a customer checks out, the ordered quantity of the item will be automatically deducted from your registry's listing to avoid duplicate gifts. It will also add the order to the "Registry Purchase History", located on the registry's managed page. Anything that the customer ordered that is not on the registry will be skipped, and assume that they are personal purchases, not intended for the registry.
What if there’s a promotion for a product? Does that sale last for the duration of my registry?
Sale items you register for are often on a limited time promotion, and as such may not be on sale for the duration of your registry. We cannot guarantee that the items will remain on promotion when your guests purchase your gifts.
What happens if an item on my gift registry runs out of stock?
We recommend that you update your registry periodically as each season we receive new and exciting products, and also discontinue out-of-season ranges.
We can not guarantee that the items you select for your registry will be in stock at all times. Seasonal items, once sold out, may be discontinued. We recommend you review your registry periodically and update any items that have been discontinued. Your guests can purchase a gift card in lieu of any items that are out of stock.
As your event approaches you will find that your registry quickly has fewer items available to purchase. We suggest that a few weeks or a month before your event you add more items for your guests to choose from.
How do I update information on my Gift Registry?
- Login to your account at www.cookculture.com/registry and select Manage an ‘Existing Registry’.
- To update your personal information, login to your account and click on the Profile tab at the top of your account page.
How do I let my guests know about my gift registry? Can I share it on Social Media?
We provide you with easy share options to let your guests know about your gift registry via email or social media options.
To share your registry, log in to your account and click on the ‘Share’ tab at the top of your account page and select how you’d like to share your account: email, Facebook, Twitter, Pinterest and much more.
Do you offer gift wrapping?
We at Cook Culture believe in minimizing packaging to do our part for the environment! Because of this, we do not offer gift wrapping services. If one of your guests wants to wrap your gift, we are happy to send the gift directly to them.
Do you need your gift in a hurry?
If you need your gift in a hurry, we offer in-store pickup at our four locations. When checking out, choose "Store Pickup" in the shopping cart, then the location most convenient to you. We will have your gift ready to pickup within 24 hours (you will receive a call when it is ready). If you need it sooner than that, we recommend you come straight into the store and make your purchase there directly.
Do you charge shipping on gift registry purchases?
Nope! Every purchase from a gift registry qualifies for free shipping, regardless of the size of the order.
At this time, our website is not able to automatically offer free shipping on gift registry purchases under $100. When checking out, please use the coupon "GIFT-REGISTRY-ONLY-FREE-SHIPPING-COUPON" to receive free shipping. This coupon is only applicable for gift registry purchases.
I’d like to send out Thank You cards. How can I track who’s purchased which gifts on my registry?
With every gift we mail you, we will include a card and gift receipt, letting you know who selected your item(s) for you. If you misplace a card, we will be happy to track down the gift giver’s name.
How do I receive my gifts?
For your convenience, we ship your gifts to you via Canada Post, free of charge, approximately every one to two weeks (depending on how many gifts are being purchased off of your registry). Your guest also has the option of personally giving you their gift.
Canada Post does not require that you be home for a delivery; if you are not home they will redirect your parcel(s) to your local Post Office where they will be held up to 5 business days. Unfortunately, due to space constraints, we cannot hold gifts for you when you are away. If you are going out of town, please contact us with a temporary shipping address by email to email@example.com. It is important that you keep your shipping information up-to-date with us, as you will be responsible for our actual shipping costs for any parcels that are returned to us. We consider the shipping address in your account to be correct, and will not contact you before parcels are shipped.
We offer you the option of having your items shipped either to one address, or you can choose one address before the event and another address after the event. This option can be updated from within your online registry account or contact us for assistance.
What is Cook Culture’s Return Policy?
Any gifts you receive that are not suitable can be returned to our stores. Gifts can be exchanged up to 45 days after the event. We ask that you return them in new condition, in their original packaging. You will receive a Cook Culture gift card to use towards a future purchase.
Any gift cards you receive can be used in-store, over the phone, or online through our web store. When you checkout, you will be prompted to enter in your gift card information.
Do you have a registry Black-Out Period?
We understand the flurry of activity and planning that takes place leading up to your wedding or special event. For that reason we offer a Black-Out Period, normally one week before the event, where we won’t bother you with registry shipments or non-urgent registry inquiries. You can also request a specific Black-Out Period
What happens to my registry after my event?
After your event we will continue to update your registry for 6 months after your event. We encourage you to continue to use your registry for other celebrations (e.g. Christmas, housewarming, anniversaries, etc)